Live The DASH!
Helping dentists and their teams feel great at the end of the day.
Why Dash?
Many dentists today struggle with balancing a great patient experience with running a successful practice. Miscommunications between team, doctor, and patients can breakdown the relationships leaders work so hard to build.
The reality is, losing sight of the connection between leadership and communication often shows up as low case acceptance, no-show appointments, and declining practice performance. If left unattended, frustration sets in, team turnover occurs, and patients may go elsewhere.
With over 30+ years in dentistry, I understand how difficult it can be to harmonize patient care with the business side of the practice. As Business Development Consultant at Dash Dental Consulting my passion for relationship driven results combined with proven methods and guidance propel practices to unlock deeper levels of fulfillment and success.
I am committed to providing the level of authenticity and care you deserve, so you can enjoy your day, thrive with your team, and deliver an unparalleled patient experience.
Meet Your Coach
Callie Ward
CEO & Founder
Callie has been in the dental industry over 30 years. Callie's great accomplishments was successfully raising her family of four children with her husband Wayne and completed her master's degree when the kids were in middle school. Being able to balance work and family wasn't always easy and now she is loving being a DASH to her three grandchildren.
Her goal is to help you and your practice be successful and that might mean different things to different practices! She lives in Colorado with her husband and two dogs. They love to camp, hike and be active with in their children and grandchildren's lives.
Services
Practice will have two one on one phone calls per doctor and 2 calls with the team and/or individual team members. Calls will range from 30-60 minutes each.
Every six months the coach will come into the office and evaluate the practice in all aspects. Opportunities for growth will be identified and a strategic growth plan will be instituted for the practice. Team leadership and accountability will be crafted. Monthly goals and KPI's will be tracked as well as an annual planning summit yearly.
Full Coaching - 18 Months
This is an in office consultation to evaluate the strengths and opportunities for growth. The consultant would observe 1/2 day (4 hours) and then provide a 4 hour focused team meeting addressing the most pressing opportunity. This would also include one on one coaching for three months for the Doctor and the team (1 call each 1x a month for 3 months).
Focused Office Consultation
This could be implementing a new scheduling system, office manager training, recare or unscheduled treatment. The training would consist of a 4 hour initial training session and 2 additional 1 hour calls.
Scheduling to Goals instead of time - clear daily and hourly goals that maximize your time
Case Acceptance - it is a TEAM sport that starts in the chair
RCM - are you collecting what you produce?
Team Retention - team agreements, strategies for clear communications and identify opportunities for every team member to feel great at the end of the day
Case Acceptance is a TEAM sport
Treatment presentation and financial conversations
Proactive Unscheduled treatment and recare protocols
Increasing your 5 star reviews and patient referrals
Targeted Work System Coaching
Dash Dental values the person behind the mouth, we value the team member behind the Doctor and the business owner behind the Dentist. Bottom line we are helpers in this world and we must take care of each other as humans before we turn to business.
Honesty, integrity, kindness and hope are key values when working together and the willingness to try something new to see a new result.
Core Values
Our mission is to empower dental practices to provide exceptional patient care and maximize profitability. We achieve this by fostering a culture of enthusiasm, collaboration, and personal growth, where honesty, kindness, and integrity are paramount.
Our goal is to create resilient and engaged teams that take pride in their work, and to make a positive impact on the world around us.
Mission Statement
Testimonials
Maggie Augustyn
“Callie was a business and personal development coach (as part of Productive Dentist Academy) for myself and Happy Tooth 2021 to 2022. Her greatest strength has been to inspire, motivate, and encourage change in those team members who may struggle with confidence. Her ability to allow my team to grow into devoted members of our practice by helping them to find, and fulfill their own personal purpose, was truly remarkable. In particular, I am speaking to the change in my office manager, and incredibly skilled member of our administrative staff, a loyal team member, and anchor from the moment we bought it. Under Callie‘s mentorship Amanda gained wings to fly into her best potential. it was like somehow a secret of what she wanted to be with suddenly unlocked. Callie, thank you for allowing her to live out her best life, for allowing her to shatter the ceiling she believed what was holding her back, I am forever grateful. You have unleashed her into a truly different and more rewarding work balance.”
Megan Major
“I met Callie at a conference where she was speaking to a group of front office people. Everything she said resonated with me from her philosophy of loving the patients, to meeting goals through uplifting and using personal development skills to raise the entire office to a new level!
I was drawn to her personality and the way she got to the point. Sometimes the best type of coach is the one that understands you already wear too many hats and you need outside eyes to identify and push you to the decision. She did that for me and I probably needed that more than anything else.
If you are looking for someone to streamline your practice at the front and back, with years and years of practice and knowledge; she is your choice!”
THE COOLEST THING happened today! We were interviewing a really cool hygiene candidate and it was going great. We asked for questions from her. Here was her first question: "Do you take blood pressures here?" She only wants to be somewhere that cares about patients' overall health. That was the reason for the question. Callie, I know I've thanked you specifically for this before, your encouraging us to stop worrying about the time we might lose taking BP's. We weren't routinely doing this 3 years ago. You got us started on this. So, of course, we were able to respond: "Yes. Absolutely." BOOM. Thank you Callie. Wow
Dr. Andy Droel
Droel Family Dentistry